Payment & Delivery

***Please contact us for bank details after each order. We will not be held responsible if you send to an old account, which we no longer control***

Minimum Order £50

We have a minimum order of £50.

Please check your junk mail folder for your confirmation emails

Some of our emails will get filtered as SPAM.

Same day dispatch

If your payment has cleared by 12pm, your order will be dispatched the same day. On most occasions, we will still process and dispatch orders until approximately 5pm but same-day dispatch is only guaranteed for orders completed and paid by 12pm (GMT).

Order Status

If your order qualifies for same-day dispatch (if payment is received by 12pm GMT), your order status will be updated and emailed to you by 6pm.
If you have any concerns about your order status, please follow up after 6pm.

Please check your junk mail folder for your notification emails

Some of our emails will get filtered as SPAM.

ALL ORDERS ARE SHIPPED FROM THE UK

Your order will be shipped as soon as payment has been received.
We cannot be held accountable if incorrect or insufficient shipping information was provided. Be sure there are no typing errors or mistakes. Once your order is confirmed you cannot change or request for it to be shipped to a different address.

UK DOMESTIC SHIPPING – £8 (Special Delivery)

ALL orders are shipped the same or following working day after payment has been received.

INTERNATIONAL SHIPPING – £15 (Tracked)

If you with to have your order sent via Regular Airmail, please email us to make a request.

We advise some countries such as Australia, Canada, New Zealand, Norway, South Korea, West Coast USA and Brazil to use the Regular Airmail option, as this method tends to have the highest rate of success in clearing customs. However this is your choice.

Delivery Times

Depending on your location you can expect to receive your order anywhere between 1-12 working days. Below is an estimate of how long you will wait once your order has been shipped (excluding busy holiday periods):

United Kingdom: First Class 1-2 working days, special delivery next day

Western Europe: 2-3 working days
Eastern Europe: 3-5 working days
USA East Coast: 3-7 working days
USA West Coast: 5-10 working days
Canada: 5-10 working days
South America: 7-10 working days
Australia: 5-12 working days
New Zealand: 7-12 working days
Asia: 10-12 working days

PAYMENT MUST BE RECEIVED WITHIN 5 DAYS

Do not place an order unless you intend to complete payment immediately. We are very lenient with this 5 day threshold, if you feel you might need extra time to complete your payment then you can simply contact us asking for extra time and we will grant you an extra 48 hours.

INTERNATIONAL PAYMENTS

If paying in Euro or USD, please add 3% to your order total. This will cover exchange rate and bank fees. If you do not do this, your order may be delayed.

International payments will usually take 2-3 working days to reach us, so you must take this into account. If payment is not received within 5 days, your order will be cancelled. If this happens then you will need to reorder, at which point there is a possibility that not all of the products you had originally ordered are still in stock.

WE CURRENTLY ACCEPT BITCOIN and BANK TRANSFER

Bitcoin payments offer a 10% discount on your order.

Your privacy is of the very importance to us and with our discreet packaging you can shop in confidence. All orders are sent in plain packaging. There’s absolutely no way of telling what’s inside the package or who the sender is.

“What if my order is lost or seized by customs?”.

We have an excellent success rate in clearing customs and we will always do everything possible to ensure you receive your order, however we DO NOT under any circumstances take responsibility for customs seizures or loss in transit. We do offer a reship policy for lost orders at a discounted rate.